Returns are generally accepted within a short window after delivery—most commonly 7–14 days—provided the item is unused, in original condition, and includes any packaging, tags, accessories, or inserts that shipped with it. Because policies vary by seller and item category, eligibility may differ for certain goods (for example, hygiene items, personalized goods, perishable items, and other “final sale” categories). If you request an exchange and the seller cannot provide the requested replacement (for instance, due to limited stock), the seller may instead offer a standard return pathway, subject to the seller’s posted policy. To help avoid delays, items should be returned unworn, unused, and carefully repacked so they can be inspected and processed accurately upon arrival.

Refunds are initiated only after the return has been received and reviewed. Processing times can vary depending on the payment method, the issuing bank, and local settlement cycles. In some cases, shipping fees, service fees, or restocking fees may be non-refundable if stated in the seller’s policy. Where applicable, partial refunds may be issued if returned items are missing components, show signs of use, or do not meet the return criteria.

If an item arrives damaged, defective, or incorrect, please report the issue as soon as possible so the seller can assist efficiently. For the fastest resolution, include clear photos of the item, any visible damage, and the external packaging (including labels) as evidence for the seller and carrier. If items are missing from your delivery, first review the dispatch updates and tracking details—some orders may ship in multiple packages or from different fulfillment locations. If the missing item does not appear in a separate shipment, contact the seller through the store channel with your order details so they can investigate and advise next steps.

Order changes (such as address edits or cancellations) are typically only possible before the order is dispatched. Once a shipment is in transit, carriers often cannot reroute packages reliably, and changes may be limited or not available. If you notice an error in your shipping information, raise it immediately through the order page so the seller can confirm whether an update is still possible.

For international deliveries, customs duties, import taxes, and local handling fees may be assessed by authorities in the destination country. Unless otherwise stated, these charges are typically the buyer’s responsibility and are not controlled by the seller. Delivery timelines can also be affected by carrier delays due to weather events, peak seasonal volumes, customs inspections, or regional service disruptions. While sellers will provide tracking where available, transit estimates remain approximate and may shift as the shipment progresses through the network.

Warranty coverage, if offered, is provided by the seller and/or manufacturer and may vary by product type, region, and purchase conditions. Warranty terms may require proof of purchase, serial numbers, or specific handling and care standards. For any questions about eligibility, documentation, returns, exchanges, or post-purchase support, please use the store contact channel available on the product page or within your order details. Providing your order number and a concise summary of the issue will help the seller respond faster and route your request to the appropriate team.