Shopperoll
Shopperoll

Vendor's Usage Policy (Seller Terms)

This Privacy Policy explains how Shopperoll collects, uses, and shares your personal data.

IMPORTANT: THESE SELLER TERMS (THE “SELLER TERMS”) GOVERN YOUR USE OF SHOPPEROLL AS A SELLER/VENDOR (“SELLER”, “YOU”). THEY SUPPLEMENT AND ARE INCORPORATED INTO OUR TERMS OF SERVICE, PRIVACY NOTICE, AND ANY OTHER POLICIES WE REFERENCE. IF YOU DO NOT AGREE, DO NOT CREATE A STORE, LIST PRODUCTS, OR ACCEPT ORDERS. THIS DOCUMENT IS PROVIDED FOR GENERAL INFORMATION AND SHOULD BE REVIEWED BY QUALIFIED LEGAL COUNSEL TO ENSURE COMPLIANCE WITH YOUR LAWS, TAX OBLIGATIONS, AND BUSINESS MODEL.
Last Updated: February 19, 2026. Shopperoll may update these Seller Terms from time to time. Material changes will be communicated through the Service and/or your Seller dashboard. Continued use after the effective date constitutes acceptance.These Seller Terms should be read together with our Terms of Service, Privacy Notice, and any Store policies you configure (including returns and shipping settings). If there is a conflict, these Seller Terms control for Seller-related topics.

I. DEFINITIONS

“Shopperoll,” “we,” “us,” and “our” mean the platform operator and its affiliates. “Service” means our websites, apps, APIs, and related services, including Seller dashboards, listing tools, checkout, payments facilitation, communications, and post-purchase systems.
“Seller,” “Vendor,” or “you” means any individual or entity that creates or operates a Store, lists Products, fulfills Orders, or otherwise uses Seller features. “Store” means your Seller storefront and its associated settings, policies, branding, connected payout account, and operational configurations on the Service.
“Buyer” means a customer who purchases a Product through the Service. “Listing” means any product page and associated media/content, pricing, variants, inventory, category assignment, and disclosures you provide or approve. “Product” includes physical goods and, where enabled, digital goods and digital downloads.
“Order” means a Buyer purchase transaction placed through the Service. “Order Item” means a line item within an Order (including unit price, quantity, and category snapshot). “OrderStore” means the portion of an Order allocated to a specific Store (used to compute Store-level subtotals, allocated shipping and taxes, Platform Fees, shipping costs, refunds, currency, and net amounts).
“Items Subtotal” means, for a Store, the sum of that Store’s Order Items (unit price × quantity), before shipping and taxes. “Currency” means the currency code assigned to the Order (e.g., USD), as reflected in the Service.
“Platform Fee” means the fee charged by Shopperoll for marketplace services (including operating the Service, discovery, checkout facilitation, risk tools, and support tooling), calculated as a percentage of eligible item revenue as described in these Seller Terms. “BPS” (basis points) means hundredths of a percent (e.g., 1500 bps = 15.00%).
“Platform Fee Rate” means the bps rate applied to a Product’s eligible item revenue. “Fee Resolution Order” means the platform fee rate is determined (in order) by: (1) Store-level override (if set and > 0), (2) the Product’s primary category fee mapping, and (3) the default platform fee.
“Default Platform Fee” means 15.00% (1500 bps), unless modified by the Service or a Store-level override. “Category Fee Overrides” mean category-specific platform fee rates that may apply instead of the default (e.g., Electronics 10.00%, Art & Handmade 12.00%, Jewelry 18.00%, Digital Goods 8.00%).
“Shipping Charged” means shipping amounts collected from a Buyer and allocated to a Store for an Order (which may be computed per-Store from Order attributes, or allocated proportionally when per-Store shipping is not explicitly stored). “Shipping Cost” means the actual carrier/label costs incurred for fulfillment for that Store’s shipments (e.g., label purchase cost).
“Tax” or “Tax Total” means amounts calculated or collected for applicable taxes. Depending on the market and configuration, tax may be computed using a default rate and/or category overrides and may be allocated to Stores proportionally based on Store share of subtotal.
“Refund” means a reversal of funds to a Buyer for an Order (full or partial). “Refund Total” means the sum of refunds for a Store on an Order that are treated as processed/settled for net calculations.
“Seller Earnings” or “Store Net” means the net amount attributable to a Store for payout purposes. Unless otherwise stated in the Service, Store Net is calculated as: Items Subtotal + Shipping Charged − Platform Fee − Shipping Cost − Refund Total. Taxes are typically excluded from Store Net unless expressly stated otherwise by the Service for your market.
“Verification Status” means the Store’s verification state within the Service (e.g., PENDING, REJECTED, VERIFIED, UPDATE_PENDING). Verification status may control access to Seller features, payouts, and shipping.
“Seller Ready” means the Store meets the Service’s minimum operational requirements to sell, which may include (a) an allowed verification status (e.g., VERIFIED or UPDATE_PENDING), (b) shipping readiness, and (c) payouts being enabled on the connected payout account.
“Shipping Ready” means the Store has provided required shipping origin information and satisfies platform shipping constraints (for example, an MVP requirement that the Store ships from the United States where required by the Service configuration).
“Payouts Enabled” means the Store’s connected payout account is configured and eligible to receive funds (including any required onboarding, verification, and payout capability checks).
“Chargeback” means a payment dispute initiated through a card network or payment provider. “Dispute” means any complaint, claim, return/refund disagreement, payment dispute, or allegation involving an Order, including fraud allegations.
“Applicable Law” means all laws, regulations, rules, and binding guidance that apply to you, your Products, and your use of the Service, including consumer protection, privacy, product safety, labeling, import/export, and tax laws.

II. MARKETPLACE ROLE AND RELATIONSHIP

Marketplace Platform. Shopperoll provides a marketplace platform that connects Buyers and independent Sellers. Unless explicitly stated otherwise in writing by Shopperoll, Shopperoll is not the seller of record, manufacturer, distributor, or importer of Products listed by Sellers. Sellers are solely responsible for their Listings, Products, pricing, fulfillment, warranties (if any), regulatory compliance, and customer service obligations.
Independent Contractor. You and Shopperoll are independent contractors. Nothing in these Seller Terms creates a partnership, joint venture, franchise, agency, employment relationship, or fiduciary relationship between you and Shopperoll. You may not bind Shopperoll or represent that you have authority to do so.
Contracting Parties. The sale contract for a Product is formed between the Buyer and the Seller (you), except to the extent Shopperoll is expressly designated as merchant of record or otherwise required by law. Shopperoll may facilitate checkout, payments, communications, and post-purchase tools, but does not assume Seller obligations for Product quality, warranties, labeling, safety, fulfillment, or returns, except as expressly stated by Shopperoll in writing.
No Exclusivity. Unless the Service expressly provides otherwise, your relationship with Shopperoll is non-exclusive and you may sell elsewhere, provided you do not violate these Seller Terms (including anti-circumvention requirements).
No Legal Advice. Shopperoll does not provide legal, tax, or accounting advice. You are responsible for obtaining independent advice regarding compliance, taxes, pricing disclosures, and consumer law obligations in every jurisdiction where you sell or ship.
Platform Controls. To operate the marketplace and protect Buyers and the Service, Shopperoll may (a) set minimum requirements for Seller Ready status, (b) require identity/business verification, (c) remove or restrict Listings, (d) delay or hold payouts to manage disputes/fraud risk, and (e) implement product/category rules, all as permitted by Applicable Law and payment provider requirements.
Records and Audit. Shopperoll may maintain records of Orders, communications, returns/refunds, shipping events, and fee calculations for operational, compliance, tax, fraud, dispute, and accounting purposes. You agree to maintain your own records sufficient to verify Order fulfillment and compliance with Applicable Law.

III. SELLER ELIGIBILITY, ONBOARDING, AND VERIFICATION

You must be legally able to form a binding contract and operate a business in your jurisdiction, and you agree to provide accurate, complete, and up-to-date information about yourself and your Store (including legal name and any business registration details) as required for compliance, risk review, and payout onboarding. Shopperoll may require and verify documentation such as identity verification, business verification, proof of address, tax-related information, and ownership/beneficial-owner details and may approve, reject, pause, limit visibility, or request updates for your Store based on trust & safety, fraud prevention, payment-provider requirements, legal compliance, or quality standards. Certain Seller features may be restricted unless your Store is in an allowed verification status (for example, VERIFIED or UPDATE_PENDING), and unless operational prerequisites are met, including (where required by the Service) shipping readiness (e.g., maintaining a valid “Ships from” location such as a US origin for supported shipping programs) and payouts enabled on your connected payout account; if these requirements are not met, the Service may block access to selling, shipping, or payout features and may display eligibility prompts in your dashboard. You acknowledge and agree that your acceptance of these Seller Terms and related consents may be recorded and retained (including acceptance timestamp, account identifiers, and technical metadata such as IP address and user agent) for audit, dispute handling, and compliance purposes, and you agree to promptly update your information and cooperate with any re-verification or ongoing monitoring requests.

IV. LISTINGS, CONTENT, AND PRODUCT COMPLIANCE

Listing Accuracy. You are solely responsible for ensuring each Listing is truthful, complete, current, and not misleading in any respect, including title, images, video, descriptions, variants/options, sizing/fit, measurements, materials, color, condition (new/used), authenticity, origin/manufacturer, included accessories, care/safety instructions, warnings, age restrictions, and any required regulatory disclosures. You must maintain accurate inventory counts and promptly update Listings to reflect stockouts, delays, recalls, or material changes. You may not use deceptive merchandising practices (including bait-and-switch, misrepresenting scarcity, or materially inaccurate delivery estimates). Shopperoll may rely on your Listing data (including category assignment and category snapshots stored on Order Items) to calculate fees, taxes, shipping allocation, and Seller earnings, and you agree that incorrect Listing data may result in fee/tax corrections, order holds, Listing removal, refunds, chargebacks, or other enforcement actions.
Content Standards. You are responsible for all content you upload or provide (including photos, videos, product copy, brand marks, and metadata). Content must be original or properly licensed, must not be infringing, defamatory, deceptive, or unlawful, and must comply with platform policies and applicable advertising rules. You must not upload malware, hidden redirects, tracking pixels not approved by Shopperoll, or any content designed to manipulate search/ranking in a deceptive way. Shopperoll may edit, compress, reformat, translate, crop, or otherwise adapt media for display across surfaces (e.g., feed cards, spotlight surfaces, mobile layouts) without changing the substantive meaning of your Listing.
Legal Compliance. You must comply with all applicable laws and regulations, including consumer protection and unfair practices laws, product labeling and safety rules, product recalls, environmental and sustainability claims rules, export/import rules, sanctions, customs requirements, anti-counterfeit laws, and any rules applicable to regulated products (for example: cosmetics ingredient labeling, batteries, medical claims, children’s products, or electronics certifications) where applicable. You are solely responsible for obtaining and maintaining required permits, certifications, safety tests, and documentation, and for providing them upon request. Shopperoll may request evidence of compliance (including invoices, authenticity documentation, certifications, and safety test reports), and you agree to provide it promptly.
Restricted / Prohibited Items and Policy Enforcement. Shopperoll may restrict, reject, demote, or remove Listings that violate Applicable Law, infringe rights, are unsafe, are suspected counterfeit, present elevated fraud risk, violate platform policies, or harm Buyer trust. We may also restrict Store functionality (including listings, checkout, shipping label access, promotions, or payouts) based on compliance risk, verification status, dispute rates, or repeated quality issues. Enforcement may include warnings, required corrective actions, temporary holds, or permanent removal, and may be taken without prior notice where required to protect the Service, Buyers, payment providers, or to comply with law.
Intellectual Property. You represent and warrant that you own or have all necessary rights to the Products and all content you upload (including product photos, videos, trademarks, logos, and descriptions), and that your Listings do not infringe any third-party rights (including copyright, trademark, trade dress, patent, publicity, or privacy rights). You agree not to list counterfeit goods, unauthorized replicas, or products that violate brand distribution rules where such rules are legally enforceable. You grant Shopperoll a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, distribute, adapt, and promote your Listings and Store content for operating, improving, and marketing the Service (including use in discovery feeds, ads, email marketing, social media previews, and press materials). This license continues for a commercially reasonable period after you remove content to support order history, dispute handling, legal compliance, and cached/archived displays, to the extent permitted by law.

V. PRICING, TAXES, AND DISCLOSURES

Pricing. You set and control the base item prices for your Products and may optionally participate in promotions, markdowns, bundles, or other campaigns offered through the Service. You are responsible for ensuring all pricing and pricing-related disclosures are truthful, not misleading, and compliant with applicable pricing and advertising laws, including rules governing reference pricing/compare-at pricing, strikethrough pricing, “was/now” claims, unit pricing where required, and clear disclosure of material limitations (for example, excluded variants, limited quantities, minimum purchase requirements, and final-sale terms where permitted). You must not engage in deceptive merchandising practices (including bait-and-switch or artificial inflation of “compare-at” prices), and you agree that Shopperoll may standardize how price components are displayed (item price, shipping, tax where applicable) to promote transparency and Buyer trust.
Taxes (General). Tax treatment depends on jurisdiction, market, product category/taxability, and the legal structure of the transaction (including marketplace facilitator rules). You remain solely responsible for determining, collecting (where applicable), reporting, and remitting your tax obligations (including sales/use tax, VAT/GST, income taxes, excise taxes, duties, and any withholding). Shopperoll may calculate, display, collect, allocate, and/or remit certain taxes where required by law or where operationally supported, but Shopperoll does not guarantee tax correctness and does not provide tax advice. You must maintain records sufficient to support tax reporting and cooperate with reasonable requests for tax information (e.g., business address, tax registration IDs, and product taxability attributes) as required by law, payment providers, or platform compliance processes.
US Tax (Current Implementation / Platform Logic). For Orders with a market code of US, the Service currently uses a single nationwide default tax rate (a percentage value stored as “8.25” meaning 8.25%), which may be overridden by configuration (for example, via an environment setting such as US_DEFAULT_TAX_PCT). The Service also supports category-based tax overrides that may apply based on a Product’s category slug at different levels (leaf, sub, or main), using the first match in that order; current override examples include gift-cards, services, and digital-downloads taxed at 0.00%. If an Order’s market code is not US, the Service currently defaults tax to 0.00% unless otherwise configured. Where tax is calculated, it is computed as an amount exclusive of tax (i.e., tax is calculated on the net amount and then added to produce an “inclusive” total), and amounts are rounded to standard currency precision. Where Shopperoll collects tax (as required by law or operational model), tax amounts are generally excluded from Seller earnings and may be remitted to the appropriate authority, subject to Applicable Law and platform configuration. You acknowledge that this tax logic is an operational implementation that may evolve (including additional jurisdictional rates, destination-based taxation, expanded taxability mappings, or changes required by authorities), and Shopperoll may make corrections or adjustments (including post-transaction) as necessary to comply with law, payment provider requirements, or to fix calculation errors, which may affect the final settlement associated with an Order.

VI. ORDERS, FULFILLMENT, SHIPPING, AND TRACKING

Order Acceptance. By creating Listings and enabling checkout, you represent that you have the legal right to sell the Products and that you can fulfill Orders for available inventory as described. You agree to fulfill every accepted Order in accordance with the Listing, your Store policies, and applicable law, including providing accurate item contents, condition, and packaging. You must keep inventory quantities, variants, and lead times accurate at all times and promptly communicate (through the Service) any fulfillment issues such as stockouts, backorders, address problems, or carrier constraints. If you cannot fulfill an Order within your stated handling time, you must promptly notify the Buyer via the Service and follow platform workflows for cancellation or substitution where permitted. Repeated cancellations, late dispatch, or materially misleading delivery estimates may result in enforcement actions including reduced visibility, temporary holds, or Store restrictions.
Shipping Methods (EasyPost and Manual Shipping). The Service may support (a) platform shipping labels purchased through integrated shipping providers (including EasyPost) and/or (b) manual shipping where you purchase labels externally and upload tracking. If platform labels are enabled for your Store, you may be required to ship from an approved origin (for example, a US “Ships from” location under current onboarding rules) and to provide complete, accurate ship-from and return addresses. You must comply with all carrier requirements and laws, including packaging standards, weight/dimension accuracy, restricted items rules (including batteries, aerosols, fragrances, cosmetics, and hazardous materials), and export/import/customs rules where applicable. You are solely responsible for the legality of the items you ship and for ensuring shipments are correctly declared and packaged. Where EasyPost is used, shipping rates, available services, label formats, address verification, and tracking events may be provided by carriers through EasyPost and may vary by destination, service level, and operational constraints.
Shipping Settings, Handling Times, and SLAs. The Service may allow you to configure dispatch days, cutoff times, handling days, shipping service allowlists, label formats/sizes, pickup preferences, insurance/signature options, and other logistics settings. You are responsible for meeting your stated handling/dispatch timelines and for ensuring that package attributes (weight, dimensions, declared value, and service selection) are accurate. If you use platform labels, you authorize Shopperoll (and its shipping provider) to generate shipment purchases, retrieve rates, and create labels based on the information you provide, and you acknowledge that inaccurate information may result in carrier adjustments, surcharges, delivery failures, or returns-to-sender, which may be charged back to you or deducted from your Store settlement where permitted. Shopperoll may set minimum performance standards (e.g., maximum late shipment rate or tracking upload requirements) to protect Buyer experience and reduce disputes.
Shipping Charges vs. Shipping Costs. Buyers may pay shipping at checkout and the Service may allocate that amount to your Store as Shipping Charged. If you purchase labels through platform shipping (including EasyPost), the actual carrier label cost and any carrier adjustments may be recorded as Shipping Cost and may be deducted from your Store’s net earnings consistent with the platform’s settlement model. Where an Order contains items from multiple Stores, shipping may be allocated across Stores based on recorded per-Store shipping amounts (when available) or proportionally based on each Store’s share of the Order subtotal.
Tracking, Delivery Status, and Carrier Events. You must ensure tracking numbers, shipment details, and carrier selection are accurate and uploaded on time. Tracking and delivery signals are typically sourced from carriers and third-party providers (including EasyPost) and may be delayed, incomplete, or inaccurate due to carrier scanning practices or operational issues. You acknowledge that Shopperoll may rely on tracking events (including label creation, acceptance scans, in-transit scans, out-for-delivery, and delivered scans) to determine delivery status for Buyer communications, customer support decisions, refund/return eligibility windows, fraud and risk review, and dispute handling. If tracking shows no movement, delivery exceptions, address issues, or repeated failed delivery attempts, you agree to cooperate promptly to resolve the issue (including providing proof of shipment, alternative carrier documentation, or initiating carrier investigations/claims).

VII. PLATFORM FEES AND COMMISSIONS

Platform Fee Overview. Shopperoll charges a Platform Fee on eligible item revenue to operate and improve the marketplace, power discovery and merchandising surfaces, facilitate checkout and payment flows, provide customer support tooling, and maintain fraud/risk and trust systems. Platform Fees are calculated using basis points (“bps”) (where 100 bps = 1.00%) and are generally assessed at the Store level based on the Products sold through your Store.
Fee Resolution Order (Highest Priority First). The Platform Fee rate is determined per Store and/or per Product category using the following order of precedence: (1) Store-specific override (if your Store has a custom platformFeeBps set and greater than zero), then (2) category-specific fee for the Product’s primary category slug, then (3) the default Platform Fee. If a Product has no recognized category slug (or no override applies), the default fee applies. Shopperoll may rely on the category data and snapshots stored with Order Items to resolve the applicable fee; you are responsible for ensuring your category selections are accurate.
Default Platform Fee and Category Overrides. The current default Platform Fee is 15.00% (1500 bps). The following category overrides are current defaults and apply unless a Store override applies or the Service discloses otherwise:
• Electronics: 10.00% (1000 bps) • Art & Handmade: 12.00% (1200 bps) • Jewelry: 18.00% (1800 bps) • Beauty: 15.00% (1500 bps) • Apparel (Men): 15.00% (1500 bps) • Apparel (Women): 15.00% (1500 bps) • Home & Living: 12.00% (1200 bps) • Digital Goods: 8.00% (800 bps)
Platform Fee Base (How the Fee Is Calculated). Unless otherwise stated in your Seller dashboard or required by law for your market, the Platform Fee is computed on item line totals for your Store’s Order Items (typically unit price × quantity). For clarity, the Platform Fee is generally calculated on Items Subtotal and does not include (a) taxes collected, (b) shipping amounts, or (c) tips/donations (if any), unless the Service explicitly discloses a different fee basis for a specific program or market. Taxes are generally excluded from Seller earnings and are typically not part of the Platform Fee base unless explicitly disclosed.
Relationship to Shipping Cost, Refunds, and Net Settlement. Platform Fees are one component of the settlement calculation and may be reflected in the Store-level financial allocation for an Order. Depending on the Service configuration, your Store Net may also be reduced by Shipping Cost (e.g., carrier label purchases) and Refund Totals (processed refunds), consistent with the platform settlement model described in these Seller Terms. Platform Fees are generally non-refundable once earned, except where required by law or where Shopperoll determines (in its discretion) that a correction is appropriate (for example, due to fee miscalculation, a platform error, or a mandatory refund scenario).
Additional Fees; Payment Provider Fees. Shopperoll may introduce additional optional or program-based fees (for example, subscription plans, premium placement/ads, featured campaigns, advanced tooling, fraud/risk programs, or category-specific compliance programs) where permitted by law and contract, and will disclose the applicable terms in the Service before you incur such fees. Payment processing and payout services may be provided by third parties (for example, Stripe) and may impose their own fees, reserves, or requirements under their terms; such provider fees may be charged separately, netted from payouts, or presented in your dashboard depending on configuration and market.
Changes to Fees. Shopperoll may change default fees, category fees, and/or Store override eligibility, and may add, remove, or modify fee programs, where permitted by law and contract. Where required, we will provide advance notice and/or obtain your consent through the Service. Continued use of Seller features after the effective date of a fee change constitutes acceptance, unless applicable law requires otherwise.

VIII. SHIPPING CHARGES, SHIPPING COSTS, AND ALLOCATION

Shipping Charged vs. Shipping Cost. Buyers may pay shipping at checkout. That amount may be allocated to each Store involved in an Order (“Shipping Charged”). Your actual carrier/label cost (“Shipping Cost”) may differ. Shopperoll may deduct Shipping Cost from your Store’s earnings to reflect the true shipping expense where labels are purchased through the platform.
Allocation Across Multiple Stores. If an Order contains items from multiple Stores, taxes and shipping may be allocated across Stores proportionally based on each Store’s share of the Order subtotal, unless an Order explicitly stores per-Store shipping amounts.

IX. SELLER EARNINGS, NET AMOUNTS, AND PAYOUTS

How earnings are calculated (Order → Store allocation → Net). Shopperoll calculates Seller earnings at the Store level for each Order. When an Order contains items from multiple Stores, the Service allocates financials to each Store using an OrderStore record. First, the Service computes your Items Subtotal by summing your Store’s line items (unit price × quantity). Next, the Service determines the applicable Platform Fee rate per line item using the fee resolution order (Store override → category override → default) and calculates your Store’s platform fee as the sum of (line total × bps/10,000). The Service then determines your Store’s Shipping Charged: if the Order contains explicit per-Store shipping in Order attributes (e.g., shippingByStore or a structured shipping array), that value is used; otherwise shipping is allocated proportionally based on your Store’s share of the Order subtotal. The Service also computes your Store’s Shipping Cost as the actual carrier/label costs recorded on shipments linked to your Order Items (summing shipment costs without double-counting a shipment). Finally, the Service computes your Store’s Refund Total as the total of refunds for your Store that are in a processed/settled state (e.g., PROCESSED). Using these inputs, your Store’s net payout amount (Store Net) is calculated as: Store Net = Items Subtotal + Shipping Charged − Platform Fee − Shipping Cost − Refund Total. Taxes may be computed and allocated for reporting, but are typically not included in Store Net unless explicitly configured or required by law for your market. The finance allocation routine is intended to be idempotent and may be recalculated as the Order progresses—most importantly when payment becomes authorized/paid, when shipping labels are purchased (shipping cost becomes known), and when refunds are processed or updated.
When payouts can happen; holds; corrections. Payouts and the ability to operate Seller features may be conditioned on the Store meeting platform requirements, including (a) an allowed verification status (for example VERIFIED or UPDATE_PENDING), (b) shipping readiness where required by the Service (for example, maintaining a valid US “Ships from” origin in supported programs), and (c) payouts enabled on your connected payout account (e.g., a connected Stripe account with payouts enabled). Shopperoll may apply payout holds, delays, reserves, offsets, or reversals where required by law or payment provider rules, or to address suspected fraud, abnormal dispute rates, policy violations, negative balances, refunds, chargebacks, carrier adjustments, operational errors, or settlement corrections. Because shipping costs and refunds can occur after an Order is placed, you acknowledge that the Service may update OrderStore allocations and net amounts after initial calculation, and may offset future payouts to reconcile overpayments or underpayments to the extent permitted by law and provider terms. Any payout schedule timing (including reserve periods or rolling holds) may vary by market and may be shown in your dashboard when applicable.
Payment providers. Payments are typically processed by third-party providers (such as Stripe, depending on market), and payouts may be made through your connected payout account. You must comply with all applicable provider terms and policies (including identity verification/KYC requirements, restricted business rules, refunds and dispute handling, and account compliance). Provider actions (including reserves, delayed settlement, payout failures, reversals, or account restrictions) may impact the timing or availability of your payouts, and Shopperoll is not responsible for provider decisions outside Shopperoll’s control.

X. RETURNS, REFUNDS, DISPUTES, AND CHARGEBACKS

Returns procedure (request → review → shipment → inspection → outcome). The Service may provide return workflows that allow Buyers to request a return within the return window shown at checkout, on the Listing, or in your Store policy (and where you do not configure a policy, platform defaults may apply). A return request may require the Buyer to provide a reason, photos (especially for damage/defect claims), and item condition details. You agree to respond within the timelines shown in the Seller dashboard and to follow the Service’s return statuses and instructions. Depending on your Store settings and the Service configuration, returns may be auto-approved (for example, for eligible categories within the window) or may require your review/approval. When approved, the Service may generate return instructions and, where supported, provide a return label or label guidance. Upon receipt, you must inspect the returned Product promptly and either accept the return (leading to a refund) or dispute it with evidence where permitted (for example, if the wrong item is returned, item is materially used/damaged beyond policy limits, or the return is outside allowed conditions), subject to Applicable Law and Buyer protection standards.
Refunds (calculation, status, and impact on earnings). Refunds may be full or partial and may be issued for returns, cancellations, non-delivery, damage, misrepresentation, policy enforcement, or customer support resolutions. Refund amounts may include item price and, depending on policy, reason, and law, may include some or all shipping and/or taxes. In the Service’s settlement model, refunds reduce your earnings when they are in a processed/settled state (e.g., PROCESSED). You authorize Shopperoll to deduct, offset, or claw back refund amounts from your available balance or future payouts where permitted by law and payment provider terms. If you owe amounts to the platform (including negative balances caused by refunds, disputes, carrier adjustments, or corrections), Shopperoll may net such amounts from future payouts and/or request repayment.
Return shipping payer and exceptions. Responsibility for return shipping may be configured (Buyer-paid or Seller-paid) through your Store settings and may vary by category. Notwithstanding your configured settings, return shipping responsibility may be overridden where required by Applicable Law or where the Service determines that a Buyer protection outcome applies (for example, item not as described, counterfeit claims, or shipping damage disputes), or to resolve disputes in a manner that protects marketplace trust.
Disputes and chargebacks (evidence → decision → funds reversal). If a Buyer initiates a payment dispute or chargeback, the payment provider and/or card network may request evidence within strict deadlines. You agree to cooperate promptly by supplying requested documentation (for example, proof of shipment and delivery, tracking events, signature confirmation when available, photos, Listing screenshots, communication logs, return inspection results, and authenticity documentation). If a dispute is decided against you, funds may be reversed and additional fees may apply. You authorize Shopperoll to debit, offset, reserve, or withhold amounts from your payouts to cover refunds, chargebacks, dispute fees, negative balances, and related costs, and you acknowledge that dispute outcomes may occur after an initial payout, requiring post-settlement adjustments.
Platform administration and enforcement outcomes. Shopperoll may facilitate return requests, evidence collection, messaging, and refund processing to improve Buyer experience and reduce fraud. Shopperoll may also make final decisions on certain disputes or Buyer protection claims where the platform is responsible for the marketplace experience or where required by payment providers or law. You agree that Shopperoll may enforce outcomes (including refunds, account holds, Listing removals, and payout restrictions) to address fraud risk, repeated policy violations, unsafe products, or poor performance, consistent with these Seller Terms and Applicable Law.

XI. PROMOTIONS, DISCOUNTS, AND ADVERTISING

Promotions. Shopperoll may offer promo codes, loyalty programs, and campaign tools. Participation may be optional or mandatory depending on program terms. If you participate, you must honor promotional pricing and comply with program rules and disclosure requirements.
Sales Programs and Personal Sales. The Service may support programmatic sales (with minimum/maximum discount rules) and store-initiated discounts. Discounts may affect item revenue and therefore affect fees and net earnings.
Advertising and Credits. Shopperoll may offer paid advertising products, ad credits, and usage-based charges (e.g., impressions, clicks, purchases) subject to separate advertising terms and dashboard disclosures. Ad spend and credits are separate from Platform Fees unless explicitly stated.

XII. SERVICE STANDARDS, CUSTOMER COMMUNICATIONS, AND SUPPORT

Service Standards. You must maintain professional conduct, provide timely responses to Buyer questions, and resolve issues in good faith. You must not attempt to redirect Buyers off-platform or circumvent platform fees.
Support Channels. Shopperoll may provide internal messaging and ticketing tools. You agree that certain Buyer communications, order updates, and support interactions may be monitored or retained for safety, compliance, and dispute resolution.

XIII. SUSPENSION, ENFORCEMENT, AND TERMINATION

Enforcement and Platform Safety. Shopperoll may investigate or take action in connection with suspected or actual violations of these Seller Terms, the Terms of Service, applicable policies, or Applicable Law, including suspected fraud, money-laundering risk, prohibited or restricted items, unsafe products, deceptive listings, counterfeit claims, intellectual property complaints, abnormal dispute/chargeback behavior, poor fulfillment performance, customer harm, or security incidents. To protect Buyers, payment providers, shipping partners, and the integrity of the Service, Shopperoll may take proportionate actions including (without limitation) issuing warnings; requiring corrective actions; requesting additional documents or re-verification; limiting visibility of Listings or Stores; restricting specific features (e.g., listing creation, promotions, messaging, shipping label purchasing, returns tooling, or payout access); pausing checkout; placing reserves or holds on funds; reversing or offsetting payouts to address refunds, disputes, carrier adjustments, or errors; canceling Orders where necessary; removing content; and/or suspending or terminating Seller accounts. Enforcement actions may be taken with or without prior notice where permitted by law, including where notice would compromise investigations, risk controls, Buyer protection, or compliance obligations. Shopperoll may also cooperate with law enforcement, regulators, payment providers, and rights holders, including sharing information as required or permitted by law.
Grounds for Suspension or Termination. Grounds may include, for example: (a) repeated late shipments, cancellations, or failure to provide valid tracking; (b) misrepresentation of Products, pricing, delivery times, authenticity, or condition; (c) policy violations regarding restricted items, unsafe goods, or regulated categories; (d) intellectual property infringement claims or repeat infringement; (e) excessive refunds, returns abuse, or chargeback/dispute rates; (f) failure to maintain required verification status or comply with payout provider/KYC requirements; (g) attempts to circumvent platform fees or divert transactions off-platform; (h) suspected fraud or security compromise; (i) violation of Applicable Law; or (j) conduct that materially harms Buyer trust or the Service. Shopperoll may determine, in its reasonable discretion, whether such grounds exist and what enforcement action is appropriate, subject to Applicable Law.
Funds Holds, Offsets, and Negative Balances. You acknowledge that payouts may be delayed, reserved, withheld, or reversed to manage fraud, returns, disputes, chargebacks, regulatory requirements, payment provider rules, and settlement timing. If your Store has a negative balance (for example, due to refunds processed after payout, chargebacks, shipping label costs, carrier adjustments/surcharges, or settlement corrections), you authorize Shopperoll to recover amounts by (a) offsetting future payouts, (b) debiting available balances where permitted, and/or (c) requesting repayment. Where permitted by law, Shopperoll may maintain a reasonable reserve or holdback for a period of time to cover anticipated returns/disputes, especially for new Sellers or high-risk categories.
Seller-Initiated Closure; Outstanding Obligations. You may request to stop selling or close your Store using the tools provided in the Service; however, you remain responsible for (a) fulfilling any outstanding Orders, (b) resolving open customer service issues, return requests, refunds, and disputes/chargebacks, (c) paying any amounts owed to Shopperoll or payment/shipping partners, and (d) complying with all recordkeeping and legal obligations. For Buyer protection and settlement integrity, Shopperoll may prevent Store closure and/or restrict account deletion while you have any open Orders, pending shipments, active return requests, unresolved disputes/chargebacks, pending refunds, negative balances, or ongoing investigations.
Account Deletion Requests and Data Retention. If you request deletion of your Seller account or personal data, Shopperoll may be required to retain certain information to comply with law, enforce contracts, resolve disputes, prevent fraud, maintain accounting and tax records, and support platform integrity. Accordingly, Sellers cannot permanently delete their Seller account while there are existing or unresolved Orders, returns, refunds, disputes/chargebacks, investigations, payout holds, or regulatory/accounting retention requirements. Where deletion is permitted, Shopperoll may perform deletion as a two-step process: (1) Store closure and disabling of new sales, followed by (2) deletion or anonymization of eligible personal data after retention obligations are satisfied.
Snapshots, Audit Trails, and Separate Deletion Requests. You acknowledge that the Service maintains transaction records and immutable or semi-immutable snapshots for operational and legal reasons (for example, order item category snapshots, pricing snapshots, shipping events, refund records, payout ledgers, communications logs, and verification/audit logs). These snapshots are used to accurately calculate platform fees and Store net amounts, support customer support decisions, and defend disputes/chargebacks. Because snapshots are intertwined with financial and legal records, they may not be deletable on request and may be retained for required periods. If the Service offers a specific mechanism to request deletion of non-essential profile content (e.g., marketing media, store branding assets, or optional profile fields), such deletion must be requested separately and will be processed only to the extent permitted by law and compatible with recordkeeping obligations. Where permitted, Shopperoll may anonymize data (rather than delete it) to preserve transaction integrity while reducing identifiability.
Effect of Termination; Survival. If Shopperoll terminates or suspends your Seller access, we may (a) cancel or restrict pending Listings, (b) pause your ability to accept new Orders, (c) require completion of existing Orders or arrange resolution steps, (d) hold or reserve funds pending dispute resolution, and/or (e) provide Buyers with remedies required by law or platform policies. Certain provisions survive termination, including (without limitation) fees owed, payment and settlement rights, recordkeeping and audit provisions, IP licenses necessary to operate the marketplace and process past Orders, indemnities, disclaimers, limitation of liability, and dispute resolution provisions.

XIV. DISCLAIMERS AND LIMITATION OF LIABILITY

No Warranty. To the maximum extent permitted by law, the Service is provided “as is” and “as available”. Shopperoll disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Shopperoll does not guarantee uninterrupted operation, error-free functionality, continuous availability of Seller tools, the accuracy or completeness of Listings or Buyer-provided information, the timing or success of sales, the accuracy of carrier scans/tracking events, or that the Service will increase your sales, conversion rate, or profits. You acknowledge that marketplace results depend on many factors outside Shopperoll’s control, including demand, competition, pricing, shipping performance, carrier operations, and Buyer behavior.
Limitation of Liability. To the maximum extent permitted by law, Shopperoll will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunities, or reputational harm arising out of or related to your use of (or inability to use) the Service, even if advised of the possibility of such damages. To the extent permitted by law, Shopperoll’s total aggregate liability for all claims arising out of or related to these Seller Terms or the Service will not exceed the total Platform Fees paid or payable by you to Shopperoll in the three (3) months preceding the event giving rise to the claim (or, if no fees were paid, a nominal amount), except where such limitation is prohibited by law (for example, for certain statutory liabilities). Some jurisdictions do not allow certain limitations, so these limitations may not apply to you in full.

XV. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Shopperoll and its affiliates from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Products, Listings, or content; (b) your breach of these Seller Terms; (c) your violation of law; (d) IP infringement claims; (e) your fulfillment, shipping, returns, refunds, and customer service obligations.

XVI. MISCELLANEOUS

You may not assign, transfer, or delegate these Seller Terms (or any rights or obligations under them) without Shopperoll’s prior written consent; any attempted assignment in violation of this provision is void. Shopperoll may assign these Seller Terms, in whole or in part, without restriction in connection with a merger, acquisition, corporate restructuring, change of control, or sale of all or substantially all assets, or by operation of law. If any provision of these Seller Terms is held to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect. For Seller support requests and legal notices, you may contact Shopperoll through the channels listed on the Service and/or via your Seller dashboard support tools, and you agree that certain notices may be provided electronically as permitted by law.
© 2025 | Shopperoll | All rights reserved.
Effective Date: February 19, 2025
Back to top