© 2026 | Shopperoll | All rights reserved.
Dashboard Accessibility
This guide explains how the Shopperoll Customer Dashboard works, what data appears, and how to manage orders, returns, shipping tracking, addresses, and settings
We keep things clear: what we collect, why we collect it, and how you stay in control.
IMPORTANT: This Dashboard Accessibility Guide explains how the Shopperoll Customer Dashboard is organized, what you can view or update, and how to move through key areas like orders, shipping tracking, returns, addresses, saved items, and settings. It’s designed to help you navigate common workflows (for example: checking an order’s status, finding tracking, requesting a return, or updating an address). This is a product guide (not legal advice) and it may be updated as we improve the dashboards, add features, or adjust the layout across devices and regions.
If you sell on Shopperoll, your store tools, fulfillment, and payouts are covered separately in the Vendor Dashboard Accessibility guide. This page focuses on the customer (buyer) experience.
This guide should be read together with our Privacy Notice (how we handle personal data, account information, and activity within the Service) and our Terms of Service (rules for using Shopperoll, including account responsibilities, marketplace roles, and acceptable use). If anything in this guide differs from those policies, the policies control. This guide does not modify your legal rights or obligations—it simply explains how to use the dashboard effectively.
I. HOW DASHBOARD ACCESS WORKS
Shopperoll has separate dashboard experiences depending on your account role. Customers use the dashboard to manage purchases and personal settings; sellers use a separate Vendor Dashboard to run their store (covered in the Vendor Dashboard Accessibility guide). Your dashboard adapts to what you’re allowed to do—some pages appear only when you have the required permissions, and certain actions may be limited until your identity or account details are verified. If an account is restricted for safety, fraud prevention, policy enforcement, or unusual activity, some features may be temporarily disabled while we review or while you complete required steps.
To protect you, dashboard pages require authentication and are not meant to be indexed by search engines. Your dashboard contains personal information (orders, addresses, and messages), so it is intentionally private and only available after sign-in. If you sign out (or your session expires), dashboard pages become inaccessible until you sign in again. On shared devices, always sign out when finished and avoid saving passwords in the browser. For security, you may occasionally be asked to re-authenticate before sensitive actions like changing email/phone or confirming high-risk changes.
II. CUSTOMER DASHBOARD
The Customer Dashboard is where you manage everything about your shopping—orders, returns, cart, addresses, saved items, and your account preferences. It is designed to give you clear visibility into what you purchased, what’s being prepared, what has shipped, and what has been delivered. When you buy from multiple stores in one checkout, your purchase may appear as one order with multiple store fulfillments. That means you can see separate shipments, separate tracking numbers, and different delivery timelines depending on how each store packs and ships items. You can also use the dashboard to resolve common issues quickly—updating delivery details (when allowed), checking order status changes, reviewing return eligibility windows, and contacting support if something looks incorrect or delayed.
III. CUSTOMER AREAS YOU’LL SEE
Overview: A quick snapshot of your recent activity—recent purchases, delivery progress, and alerts that may need your attention. This can include payment confirmation status, shipping and tracking milestones, return updates, and reminders such as completing an address correction or checking a message from a store. If you have multiple active orders, the overview helps you spot what’s new without opening each order: what just shipped, what’s out for delivery, what’s delayed, and what may require action (for example, a carrier exception, a return decision, or a support response).
Orders: Your full purchase history, order details, receipts (when available), and shipment tracking. Each order shows its status and what stage it’s in (placed, confirmed, shipped, delivered, refunded, etc.).
Returns & Refunds: If returns are supported for the item, you can request a return/refund, upload evidence (when required), and follow the progress until it’s resolved.
Cart: Items you plan to purchase. Your cart may include products from different stores, and totals can change based on shipping method, taxes, promotions, and availability.
Addresses: Manage shipping addresses (and billing where supported). Keeping your address accurate helps prevent delays and failed deliveries.
Boards / Saves: Your saved products and collections (Pinterest-style). Use this area to organize your taste, plan outfits, and track items you might buy later.
Settings: Control account preferences like notifications, marketing preferences, privacy toggles, password/security options, and theme preferences where available.
Support: Create a ticket when something doesn’t look right (missing item, shipment problem, wrong item, refund dispute). Support tickets keep communication organized and auditable.
IV. ORDER STATUS, SHIPPING STATUS, AND TRACKING
Orders and payments move through clearly defined statuses so you can understand what’s happening at a glance (for example: order created, payment required/authorized/paid, fulfillment not fulfilled/fulfilled, shipment created/in transit/delivered, and refund states). Your dashboard shows the latest saved state we have for the order, payment, and shipments, based on checkout results, store actions (like marking shipped), and system events from shipping and payment providers. If you see multiple shipments, each shipment may have its own status and tracking events, even though they belong to the same purchase.
Tracking updates usually come from carrier tracking events. When a label is created, tracking may appear immediately, but movement may not show until the carrier performs the first scan (pickup or drop-off). If a carrier marks a package delivered, your order can show delivery confirmation once that delivery signal is received and recorded. If tracking is missing or delayed, common reasons include the carrier not scanning yet, a mistyped tracking number, a label that was purchased but not used, or a carrier system delay.
If something looks wrong (delivered but not received, shipment stuck, address issue, damaged parcel, or suspicious tracking activity), use Support so we can investigate. Where applicable, we’ll coordinate between the store and carrier, request additional details, and help document the timeline so the issue can be resolved fairly and consistently.
V. NOTIFICATIONS AND COMMUNICATION
Shopperoll can send notifications to keep you informed about order updates, shipping progress, return and refund activity, support conversations, and important account events (such as security alerts or verification steps). Notifications may be delivered in different ways depending on what you’ve enabled—email, in-dashboard alerts, and other channels where available—and some preferences can be controlled in Settings. Notification timing can vary and may be delayed if a carrier or payment provider posts events late.
VI. PRIVACY, SECURITY, AND CONTROL
Your dashboard may store preferences such as marketing email opt-ins, notification choices, language and display settings, and privacy-related toggles where available. You can review and update these in Settings, and your changes are applied to future communications and dashboard behavior once saved. We use standard security practices such as authenticated sessions, access controls, and protected routes to reduce unauthorized access, and we intentionally keep dashboards private and non-indexed because they may contain personal data like addresses, orders, and messages.
Do not share your login credentials. Use a strong, unique password and sign out on shared devices. If you suspect unauthorized access or you notice activity you don’t recognize (new devices, unexpected orders, or unusual messages), change your password immediately and contact support so we can help secure the account and review recent activity.
VII. TROUBLESHOOTING
- I can’t access my dashboard: Confirm you’re signed in, and that you’re using the correct account. If you were signed out, your session may have expired—sign in again. Try a hard refresh, clear cookies for Shopperoll, or open the site in a private/incognito window. If you use multiple emails or social logins, make sure you’re using the same method you originally registered with.
- I’m stuck in a loading spinner or the page is blank: Refresh the page, then try disabling browser extensions (ad blockers, privacy tools) that can block scripts or cookies. If you’re on a strict network (work/school VPN), try a different connection. If it still happens, note what page you were on and send Support a screenshot and the approximate time it occurred.
- I keep getting signed out: Check if your browser is blocking third-party cookies or clearing cookies automatically. If you’re using “private browsing” or aggressive privacy settings, sessions may not persist. Also check device time/date settings—incorrect system time can break sign-in tokens. If the problem continues, try another browser or device.
- I can’t reset my password or I’m not receiving the email/SMS: Check spam/junk folders and search for “Shopperoll”. Verify the email or phone number is correct, and allow a few minutes for delivery. If you use an email alias or forwarding, try the original inbox. If SMS delivery fails, try switching to email reset if available. If you still can’t receive it, contact Support so we can help verify ownership and recover access.
- My order isn’t updating: Order status depends on checkout confirmation, store fulfillment actions, and carrier scans. If tracking exists but hasn’t moved, the carrier may not have scanned the parcel yet. If tracking moved but the dashboard didn’t update, refresh and check again later—carriers can post events with delays. If it’s been unusually long, open a Support ticket with your order number and the tracking number (if available).
- Tracking says “Delivered” but I didn’t receive it: Confirm the shipping address, check building reception/concierge, neighbors, safe drop locations, and carrier photo/proof of delivery (if available). Delivery scans can be premature in some regions. If it’s still missing after a reasonable window, open a Support ticket so we can help document the timeline and coordinate next steps with the store and carrier where applicable.
- My tracking number is invalid or shows no results: Make sure you copied it exactly and selected the correct carrier if required. If the label was created recently, it may not show until the first scan. If it still looks wrong after the store marked shipped, contact the store through your order page or open Support so we can verify the tracking details.
- I was charged but my order shows failed / pending: Sometimes a payment authorization can appear temporarily even if the order didn’t complete. Check your order history and email confirmation. If you don’t see an order confirmation, the authorization may drop off automatically depending on your bank. If you see a charge that doesn’t match an order confirmation after a reasonable time, contact Support with the payment reference and timestamp.
- My cart or saved items disappeared: Confirm you’re signed into the same account you used previously. Saved items can be tied to the account, and carts can reset if cookies were cleared or you switched devices/browsers. If items were removed because they sold out or were delisted, they may no longer appear.
- I can’t update my address: Some orders can’t be edited after fulfillment begins. Try updating your default address for future checkouts in Addresses. If you need an urgent change for an active order, contact the store or Support immediately—changes may not be possible once the carrier has the parcel.
- I can’t submit a return or my return option is missing: Check the return window, item eligibility, and whether the order is marked delivered (some return flows require delivery confirmation). If the item is excluded by policy (final sale, hygiene reasons, etc.), return options may not appear. If you believe the return should be allowed, open a Support ticket with the order and item details.
- My refund is taking too long: Refund timing depends on the store’s approval, whether a return shipment is required, and payment processor/bank processing times. After a refund is issued, banks can take additional business days to post it. If the dashboard shows “refunded” but you don’t see funds after a reasonable period, contact Support with your order number and refund date.
- I can’t upload photos or documents (returns): Check file size, file type, and connection stability. Try a different browser or device, and disable extensions that block uploads. If you’re on a restricted network, try a different connection. If the upload fails repeatedly, contact Support and include the file type/size and the step you were on.
- Something looks like a bug or data mismatch: Try refreshing, signing out and back in, and checking from another device/browser. If the issue persists, capture the exact page URL, what you expected to happen, what happened instead, and any screenshots. Including your order ID and the approximate time helps us investigate logs and reproduce the issue.
VIII. CHANGES TO THIS GUIDE
We may update this guide as the dashboard evolves, including when we add new pages, adjust navigation, improve accessibility, or change how certain features behave across devices. When we make significant changes, we may also update related policy pages and product documentation so expectations stay consistent across the site. Unless otherwise stated, updates take effect when published. If a change affects a critical workflow (for example: returns or security), we may provide an in-dashboard notice or guidance to help you transition to the new flow.
IX. CONTACT
If you need help navigating the dashboard, understanding a status, or resolving an issue, contact us at engage@shopperoll.com or use the in-dashboard Support / Help experience when available. When reaching out, include helpful details such as your account email, order number, the page URL you were viewing, and screenshots if relevant. Providing the approximate time of the issue and the device/browser you’re using can also help us investigate faster and respond with clearer next steps.
© 2026 | Shopperoll | All rights reserved.
Effective Date: January 18, 2026