© 2026 | Shopperoll | All rights reserved.
Dashboard Accessibility
This guide explains how Shopperoll’s Customer and Vendor dashboards work, what data appears, and how to manage orders, returns, shipping, payouts, and settings
We keep things clear: what we collect, why we collect it, and how you stay in control.
IMPORTANT: This Dashboard Accessibility Guide explains how Shopperoll’s dashboards are organized for Customers and Vendors, what you can view or update, and how to move through key areas like orders, shipping, returns, payouts, and settings. It’s designed to help you navigate common workflows (for example: checking an order’s status, finding tracking, requesting a return, updating an address, or completing vendor verification). This is a product guide (not legal advice) and it may be updated as we improve the dashboards, add features, or adjust the layout across devices and regions.
This guide should be read together with our Privacy Notice (how we handle personal data, account information, and activity within the Service) and our Terms of Service (rules for using Shopperoll, including account responsibilities, marketplace roles, and acceptable use). If anything in this guide differs from those policies, the policies control. This guide does not modify your legal rights or obligations—it simply explains how to use the dashboards effectively.
I. HOW DASHBOARD ACCESS WORKS
Shopperoll has separate dashboard experiences depending on your account role. Customers use the dashboard to manage purchases and personal settings. Vendors use the dashboard to manage store operations such as listings, fulfillment, returns, shipping labels, support tickets, and payouts. Your dashboard adapts to what you’re allowed to do—some pages appear only when you have the required permissions, and certain actions may be limited until your identity, store, or payout details are verified. If an account is restricted for safety, fraud prevention, policy enforcement, chargeback risk, or unusual activity, some features may be temporarily disabled while we review or while you complete required steps.
To protect you, dashboard pages require authentication and are not meant to be indexed by search engines. Your dashboard contains personal information (orders, addresses, payouts, and messages), so it is intentionally private and only available after sign-in. If you sign out (or your session expires), dashboard pages become inaccessible until you sign in again. On shared devices, always sign out when finished and avoid saving passwords in the browser. For security, you may occasionally be asked to re-authenticate before sensitive actions like changing email/phone, updating payout settings, or confirming high-risk changes.
II. CUSTOMER DASHBOARD
The Customer Dashboard is where you manage everything about your shopping—orders, returns, cart, addresses, saved items, and your account preferences. It is designed to give you clear visibility into what you purchased, what’s being prepared, what has shipped, and what has been delivered. When you buy from multiple stores in one checkout, your purchase may appear as one order with multiple store fulfillments. That means you can see separate shipments, separate tracking numbers, and different delivery timelines depending on how each store packs and ships items. You can also use the dashboard to resolve common issues quickly—updating delivery details (when allowed), checking order status changes, reviewing return eligibility windows, and contacting support if something looks incorrect or delayed.
III. CUSTOMER AREAS YOU’LL SEE
Overview: A quick snapshot of your recent activity—recent purchases, delivery progress, and alerts that may need your attention. This can include payment confirmation status, shipping and tracking milestones, return updates, and reminders such as completing an address correction or checking a message from a store. If you have multiple active orders, the overview helps you spot what’s new without opening each order: what just shipped, what’s out for delivery, what’s delayed, and what may require action (for example, a carrier exception, a return decision, or a support response).
Orders: Your full purchase history, order details, receipts (when available), and shipment tracking. Each order shows its status and what stage it’s in (placed, confirmed, shipped, delivered, refunded, etc.).
Returns & Refunds: If returns are supported for the item, you can request a return/refund, upload evidence (when required), and follow the progress until it’s resolved.
Cart: Items you plan to purchase. Your cart may include products from different stores, and totals can change based on shipping method, taxes, promotions, and availability.
Addresses: Manage shipping addresses (and billing where supported). Keeping your address accurate helps prevent delays and failed deliveries.
Boards / Saves: Your saved products and collections (Pinterest-style). Use this area to organize your taste, plan outfits, and track items you might buy later.
Settings: Control account preferences like notifications, marketing preferences, privacy toggles, password/security options, and theme preferences where available.
Support: Create a ticket when something doesn’t look right (missing item, shipment problem, wrong item, refund dispute). Support tickets keep communication organized and auditable.
IV. VENDOR DASHBOARD
The Vendor Dashboard is your store control room. It’s where you manage products, orders, shipping, returns, customer communication, analytics, promotions, and payouts—everything needed to run your business day to day. You’ll see tools for creating listings, updating inventory and variants, responding to order issues, and tracking fulfillment performance over time. Some vendor tools may be limited until you complete required steps like store verification, identity checks, and payout onboarding, and certain actions can be restricted if we detect unusual activity, policy risk, or account health issues that require review.
V. VENDOR AREAS YOU’LL SEE
Overview: A sales snapshot with your most important store signals in one place—recent orders, items that need fulfillment, return activity, and account health notices. This is where you’ll typically spot what needs action first: unshipped orders, tracking that hasn’t updated, return requests awaiting your response, and setup reminders such as verification steps or payout readiness.
Orders & Fulfillment: View incoming orders, confirm what you can ship, prepare items, and keep customers updated as the order progresses. If an order contains multiple items (or multiple warehouse locations, packaging constraints, or backordered items), fulfillment may be split into multiple shipments so tracking stays accurate per parcel and per item. Your dashboard helps you track what’s pending, in progress, shipped, and what requires support—so customers aren’t left guessing.
Shipping & Labels: If you use platform-supported label providers, you can purchase labels directly, attach tracking automatically, and keep shipment status updated as carrier scans come in. If you ship manually, you can still add tracking information so the customer can follow delivery progress and your order timeline stays consistent. Shipping features may differ by region and carrier availability, and some label actions may require verified pickup/return addresses to reduce delivery failures.
Returns & Refunds: Review and respond to return or refund requests according to your store policies and Shopperoll requirements. Where supported, you’ll see the request reason, any evidence or notes, and the status as it moves through approval, shipping back (if required), inspection, and final resolution. Refund timing can depend on payment processor rules, verification steps, and whether the return is completed or disputed.
Products & Listings: Create and edit products, manage inventory, variants, pricing, media, and listing visibility. You can adjust titles, descriptions, sizing, photos, and availability as stock changes—while keeping your store consistent and accurate for customers. Listings may be flagged, hidden, or restricted if they appear risky, contain prohibited items, violate content rules, use misleading claims, or trigger quality or policy checks.
Reviews: View product and store reviews and respond where supported. Reviews help customers trust your brand, and they also give you direct feedback on sizing accuracy, quality, packaging, shipping speed, and overall experience. Consistently strong reviews can improve confidence and repeat purchases, while repeated negative patterns may impact store health signals.
Analytics: Track store performance across key signals—product engagement, impressions, clicks, conversion, refunds, and return rates—so you can understand what’s working and where customers drop off. Where applicable, analytics can help you improve discovery by optimizing listings, pricing, inventory availability, and fulfillment speed. Some metrics may be delayed or summarized to protect privacy and reduce noise from fraud or bot traffic.
Sales & Promotions: Run sales programs (where available) and manage promotional settings tied to your store and products. This can include limited-time discounts, featured collections, or promotional pricing rules you control. Promotions should always match your fulfillment capacity—fast shipping and accurate stock matter more than short-term spikes.
Advertising: If vendor ads are enabled, manage campaign assets, budgets, and performance from your dashboard. Advertising tools may be region-limited, invite-only, or feature-gated while the platform evolves, and performance reporting may update on a delay. We may restrict advertising for accounts that are not fully verified or that have elevated dispute, policy, or trust risk.
Payouts: Connect your payout account, monitor payout eligibility, and track transfers and payout history. Payout timing can depend on verification, reserve windows, refunds/chargebacks, and processor settlement schedules, so available balance may differ from total sales. If required details are missing (identity, tax, bank, or business info), payouts can be paused until the setup is completed.
Store Settings: Update your store profile, branding, policies (shipping and returns), operational settings, and addresses (pickup/return where required). These settings directly affect checkout expectations and post-purchase outcomes—customers rely on them for delivery times, return eligibility windows, and how to contact you. Keeping settings accurate reduces failed deliveries, return disputes, and support escalations.
VI. ORDER STATUS, SHIPPING STATUS, AND TRACKING
Orders and payments move through clearly defined statuses so you can understand what’s happening at a glance (for example: order created, payment required/authorized/paid, fulfillment not fulfilled/fulfilled, shipment created/in transit/delivered, and refund states). Your dashboard shows the latest saved state we have for the order, payment, and shipments, based on checkout results, vendor actions (like marking shipped), and system events from shipping and payment providers. If you see multiple shipments, each shipment may have its own status and tracking events, even though they belong to the same purchase.
Tracking updates usually come from carrier tracking events. When a label is created, tracking may appear immediately, but movement may not show until the carrier performs the first scan (pickup or drop-off). If a carrier marks a package delivered, your order can show delivery confirmation once that delivery signal is received and recorded. If tracking is missing or delayed, common reasons include the carrier not scanning yet, a mistyped tracking number, a label that was purchased but not used, or a carrier system delay.
If something looks wrong (delivered but not received, shipment stuck, address issue, damaged parcel, or suspicious tracking activity), use Support so we can investigate. Where applicable, we’ll coordinate between the store and carrier, request additional details, and help document the timeline so the issue can be resolved fairly and consistently.
VII. NOTIFICATIONS AND COMMUNICATION
Shopperoll can send notifications to keep you informed about order updates, shipping progress, return and refund activity, support conversations, and important account events (such as security alerts or verification steps). Notifications may be delivered in different ways depending on what you’ve enabled—email, in-dashboard alerts, and other channels where available—and some preferences can be controlled in Settings. Vendors may also receive operational notifications for new orders, fulfillment reminders, return requests awaiting a response, customer messages, policy notices, and payout readiness or verification updates. Notification timing can vary and may be delayed if a carrier or payment provider posts events late.
VIII. PRIVACY, SECURITY, AND CONTROL
Your dashboard may store preferences such as marketing email opt-ins, notification choices, language and display settings, and privacy-related toggles where available. You can review and update these in Settings, and your changes are applied to future communications and dashboard behavior once saved. We use standard security practices such as authenticated sessions, access controls, and protected routes to reduce unauthorized access, and we intentionally keep dashboards private and non-indexed because they may contain personal data like addresses, orders, payout details, and messages.
Do not share your login credentials. Use a strong, unique password and sign out on shared devices. If you suspect unauthorized access or you notice activity you don’t recognize (new devices, unexpected orders, payout changes, or unusual messages), change your password immediately and contact support so we can help secure the account and review recent activity.
IX. TROUBLESHOOTING
- I can’t access my dashboard: Confirm you’re signed in, and that you’re using the correct account (Customer vs Vendor). If you were signed out, your session may have expired—sign in again. Try a hard refresh, clear cookies for Shopperoll, or open the site in a private/incognito window. If you use multiple emails or social logins, make sure you’re using the same method you originally registered with.
- I’m stuck in a loading spinner or the page is blank: Refresh the page, then try disabling browser extensions (ad blockers, privacy tools) that can block scripts or cookies. If you’re on a strict network (work/school VPN), try a different connection. If it still happens, note what page you were on and send Support a screenshot and the approximate time it occurred.
- I keep getting signed out: Check if your browser is blocking third-party cookies or clearing cookies automatically. If you’re using “private browsing” or aggressive privacy settings, sessions may not persist. Also check device time/date settings—incorrect system time can break sign-in tokens. If the problem continues, try another browser or device.
- I can’t reset my password or I’m not receiving the email/SMS: Check spam/junk folders and search for “Shopperoll”. Verify the email or phone number is correct, and allow a few minutes for delivery. If you use an email alias or forwarding, try the original inbox. If SMS delivery fails, try switching to email reset if available. If you still can’t receive it, contact Support so we can help verify ownership and recover access.
- I signed in but I’m in the wrong dashboard (Customer vs Vendor): Some accounts can have different roles or store access. Make sure you’re on the correct dashboard path and account. If you expected vendor tools but don’t see them, you may not have finished store onboarding or your store may not be active yet. Vendors should complete verification and payout onboarding to unlock full tools.
- My order isn’t updating: Order status depends on checkout confirmation, vendor fulfillment actions, and carrier scans. If tracking exists but hasn’t moved, the carrier may not have scanned the parcel yet. If tracking moved but the dashboard didn’t update, refresh and check again later—carriers can post events with delays. If it’s been unusually long, open a Support ticket with your order number and the tracking number (if available).
- Tracking says “Delivered” but I didn’t receive it: Confirm the shipping address, check building reception/concierge, neighbors, safe drop locations, and carrier photo/proof of delivery (if available). Delivery scans can be premature in some regions. If it’s still missing after a reasonable window, open a Support ticket so we can help document the timeline and coordinate next steps with the store and carrier where applicable.
- My tracking number is invalid or shows no results: Make sure you copied it exactly and selected the correct carrier if required. If the label was created recently, it may not show until the first scan. If it still looks wrong after the vendor marked shipped, contact the store through your order page or open Support so we can verify the tracking details.
- I was charged but my order shows failed / pending: Sometimes a payment authorization can appear temporarily even if the order didn’t complete. Check your order history and email confirmation. If you don’t see an order confirmation, the authorization may drop off automatically depending on your bank. If you see a charge that doesn’t match an order confirmation after a reasonable time, contact Support with the payment reference and timestamp.
- My cart or saved items disappeared: Confirm you’re signed into the same account you used previously. Saved items can be tied to the account, and carts can reset if cookies were cleared or you switched devices/browsers. If items were removed because they sold out or were delisted, they may no longer appear.
- I can’t update my address: Some orders can’t be edited after fulfillment begins. Try updating your default address for future checkouts in Addresses. If you need an urgent change for an active order, contact the store or Support immediately—changes may not be possible once the carrier has the parcel.
- I can’t submit a return or my return option is missing: Check the return window, item eligibility, and whether the order is marked delivered (some return flows require delivery confirmation). If the item is excluded by policy (final sale, hygiene reasons, etc.), return options may not appear. If you believe the return should be allowed, open a Support ticket with the order and item details.
- My refund is taking too long: Refund timing depends on the store’s approval, whether a return shipment is required, and payment processor/bank processing times. After a refund is issued, banks can take additional business days to post it. If the dashboard shows “refunded” but you don’t see funds after a reasonable period, contact Support with your order number and refund date.
- I can’t upload photos or documents (returns, verification, listings): Check file size, file type, and connection stability. Try a different browser or device, and disable extensions that block uploads. If you’re on a restricted network, try a different connection. If the upload fails repeatedly, contact Support and include the file type/size and the step you were on.
- As a vendor, my order doesn’t allow label purchase / shipping actions: Confirm your store verification, payout onboarding, and required addresses (pickup/return) are complete. Some shipping tools are only available after verification or in supported regions. If you ship manually, you can still add tracking. If the order is cancelled, refunded, or on hold, shipping actions may be disabled until the issue is resolved.
- As a vendor, my payout looks wrong: Review the order breakdown: item totals, platform fees, refunds/returns, chargebacks, shipping label costs (if purchased through the platform), and any holds or reserve windows. Some amounts may be pending until delivery confirmation or a risk window passes. If you still believe it’s incorrect, open a ticket so we can review the payout breakdown and related transactions.
- As a vendor, payouts are delayed or unavailable: Verify your payout account is connected and fully verified, and confirm any required identity/tax/business details are complete. Payout eligibility can also be affected by refunds, disputes, reserve windows, negative balances, or processor settlement schedules. If your dashboard shows a requirement you can’t complete, contact Support for help.
- A product/listing is hidden, rejected, or flagged: Review listing content for prohibited items, restricted content, misleading claims, trademark issues, or missing required attributes (pricing, inventory, sizing, images). Fix the listing and resubmit where supported. If you believe it was flagged incorrectly, contact Support with the product ID and the reason shown in your dashboard (if provided).
- Something looks like a bug or data mismatch: Try refreshing, signing out and back in, and checking from another device/browser. If the issue persists, capture the exact page URL, what you expected to happen, what happened instead, and any screenshots. Including your order ID/store ID and the approximate time helps us investigate logs and reproduce the issue.
- I need to change shipping/return settings (vendor): Update Store Settings for your policies, processing times, and operational preferences, and verify addresses (pickup/return) to avoid fulfillment delays and disputes. After changing policies, double-check how they appear at checkout and on your store page to ensure customers see accurate expectations.
X. CHANGES TO THIS GUIDE
We may update this guide as the dashboards evolve, including when we add new pages, adjust navigation, improve accessibility, introduce new fulfillment or payout tools, or change how certain features behave across devices. When we make significant changes, we may also update related policy pages and product documentation so expectations stay consistent across the site. Unless otherwise stated, updates take effect when published. If a change affects a critical workflow (for example: returns, payouts, verification, or security), we may provide an in-dashboard notice or guidance to help you transition to the new flow.
XI. CONTACT
If you need help navigating the dashboard, understanding a status, or resolving an issue, contact us at engage@shopperoll.com or use the in-dashboard Support / Help experience when available. When reaching out, include helpful details such as your account email, order number (for customer issues), store ID (for vendor issues), the page URL you were viewing, and screenshots if relevant. Providing the approximate time of the issue and the device/browser you’re using can also help us investigate faster and respond with clearer next steps.
© 2026 | Shopperoll | All rights reserved.
Effective Date: January 18, 2026