Shopperoll may operate as a marketplace connecting Buyers and Sellers. Unless we explicitly state otherwise, Sellers are responsible for their listings, product details, fulfillment, and applicable seller policies.

Returns, refunds, and cancellations depend on the Seller’s stated policy, product category, item condition, and applicable law. Some items may be non-returnable or restricted (for example: final sale, personalized/custom, or hygiene-sensitive items) where clearly disclosed and permitted by law.

For step-by-step instructions, review Terms of Service. Where available, you can request a return, report an issue, or message the Seller through your Dashboard.

If a refund is approved, it may be issued to the original payment method or to wallet/credit (if available), depending on payment method, Seller policy, platform rules, and legal requirements. Timing depends on your bank and payment provider.

Cancellation availability depends on the Seller, order status, and fulfillment stage. Once shipping has started (for example, a label is purchased, the item is marked shipped, or tracking is issued), cancellation may no longer be possible and you may need to use the return process instead.

Delivery estimates are provided for convenience and planning only and are not guaranteed unless explicitly stated otherwise in writing. Orders may ship in multiple packages, including when items come from different Sellers or fulfillment locations.

Tracking is provided for convenience and may be delayed, incomplete, or inaccurate due to carrier systems. A “Delivered” scan may reflect delivery to the address on file, a mailroom, parcel locker, reception, or another designated handoff point.

If you experience delivery issues (missing package, incorrect delivery, damage in transit, or tracking stuck), contact Help with your order number and any tracking details so we can assist with investigation steps.

Cross-border shipments may be subject to customs inspections and import requirements, which can delay delivery. Unless explicitly stated otherwise at checkout, duties, customs fees, import taxes, and brokerage charges are typically the buyer’s responsibility.

For questions about Orders, returns, refunds, or policy issues, use Help or email engage@shopperoll.com. Include your name, the email on your Account, relevant order number(s), and a clear description of the issue.