© 2026 | Shopperoll | All rights reserved.
Vendor Dashboard Accessibility
A practical guide to running your store on Shopperoll—managing listings, orders, fulfillment, shipping, returns, analytics, and how your payouts are calculated and released.
We keep it clear: what you can do, how fulfillment works, and exactly how and when you get paid.
IMPORTANT: This Vendor Dashboard Accessibility Guide explains how the Shopperoll Vendor Dashboard is organized, what you can view or update as a seller, and how to move through key areas like listings, orders, fulfillment, shipping labels, returns, analytics, promotions, payouts, and store settings. It is designed to help you run your store day to day—confirming and shipping orders, keeping tracking accurate, responding to returns, completing verification, and understanding how and when your earnings are paid out. This is a product guide (not legal advice) and it may be updated as we improve the dashboard, add features, or adjust the layout across devices and regions.
This guide should be read together with our Seller Terms (the agreement governing selling on Shopperoll, including fees, fulfillment, and payouts), our Fees & Payouts policy (how earnings are calculated and released through Stripe Connect), our Vendor Verification policy, and our Privacy Notice. If anything in this guide differs from those policies, the policies control. This guide does not modify your legal rights or obligations—it simply explains how to use the Vendor Dashboard effectively. Customers can find the equivalent buyer guide on our Customer Dashboard Accessibility page.
I. HOW VENDOR DASHBOARD ACCESS WORKS
The Vendor Dashboard is a separate, role-based experience from the Customer Dashboard. It becomes available once you open a store, and it adapts to what your store is permitted to do—some pages and actions appear only after you complete required steps such as store verification, identity checks, and payout onboarding. If a store is restricted for safety, fraud prevention, policy enforcement, chargeback risk, or unusual activity, some features may be temporarily disabled while we review or while you complete required steps. Vendor pages require authentication and are intentionally private and non-indexed because they contain sensitive business data—orders, customer addresses, payout details, and messages.
For security, you may occasionally be asked to re-authenticate before sensitive actions such as changing your email or phone, updating payout settings, or confirming high-risk changes. If you sign out (or your session expires), vendor pages become inaccessible until you sign in again. On shared devices, always sign out when finished and avoid saving passwords in the browser.
II. GETTING SET UP: VERIFICATION & PAYOUT ONBOARDING
Before you can sell and be paid, your store typically needs to complete two things: store verification (confirming your store and owner details, addresses, and any required documents) and payout onboarding (connecting a payout account so we can transfer your earnings). Until these are complete, some tools—like purchasing shipping labels or receiving payouts—may be limited. See Vendor Verification for the full step-by-step process and the meaning of each verification status (PENDING, VERIFIED, REJECTED, UPDATE_PENDING).
Payouts are handled through Stripe Connect using an Express connected account. You will complete a short Stripe-hosted onboarding to provide identity, tax, bank, and business details. Stripe Connect onboarding is currently available to US-based stores. If required details are missing or fail verification, payouts can be paused until the setup is completed.
III. VENDOR AREAS YOU’LL SEE
Overview: A sales snapshot with your most important store signals in one place—recent orders, items that need fulfillment, return activity, and account health notices. This is where you’ll typically spot what needs action first: unshipped orders, tracking that hasn’t updated, return requests awaiting your response, and setup reminders such as verification steps or payout readiness.
Orders & Fulfillment: View incoming orders, confirm what you can ship, prepare items, and keep customers updated as the order progresses. A new order starts as PENDING and becomes CONFIRMED once you confirm it—so confirm promptly to avoid delays. If an order contains multiple items (or multiple warehouse locations, packaging constraints, or backordered items), fulfillment may be split into multiple shipments so tracking stays accurate per parcel and per item. Your dashboard helps you track what’s pending, in progress, shipped, and what requires support—so customers aren’t left guessing.
Shipping & Labels: If you use platform-supported label providers, you can purchase labels directly, attach tracking automatically, and keep shipment status updated as carrier scans come in. If you ship manually, you can still add tracking information so the customer can follow delivery progress and your order timeline stays consistent. Note that the cost of a label purchased through the platform is deducted from your earnings for that order; if you ship manually, you keep the shipping you charged. Some label actions may require verified pickup/return addresses to reduce delivery failures, and availability can differ by region and carrier.
Returns & Refunds: Review and respond to return or refund requests according to your store policies and Shopperoll requirements. Where supported, you’ll see the request reason, any evidence or notes, and the status as it moves through approval, shipping back (if required), inspection, and final resolution. Refunds reduce your net earnings for the related order; if a refund or chargeback is processed after an order has been paid out, the amount may be offset against future payouts or your balance.
Products & Listings: Create and edit products, manage inventory, variants, pricing, media, and listing visibility. You can adjust titles, descriptions, sizing, photos, and availability as stock changes—while keeping your store consistent and accurate for customers. Listings may be flagged, hidden, or restricted if they appear risky, contain prohibited items, violate content rules, use misleading claims, or trigger quality or policy checks.
Reviews: View product and store reviews and respond where supported. Reviews give you direct feedback on sizing accuracy, quality, packaging, and shipping speed, and they help customers trust your brand. Consistently strong reviews can improve confidence and repeat purchases, while repeated negative patterns may impact store health signals.
Analytics: Track store performance across key signals—product engagement, impressions, clicks, conversion, refunds, and return rates—so you can understand what’s working and where customers drop off. Where applicable, analytics can help you improve discovery by optimizing listings, pricing, inventory availability, and fulfillment speed. Some metrics may be delayed or summarized to protect privacy and reduce noise from fraud or bot traffic.
Sales & Promotions: Run sales programs (where available) and manage promotional settings tied to your store and products. This can include limited-time discounts, featured collections, or promotional pricing rules you control. Promotions should always match your fulfillment capacity—fast, accurate shipping matters more than short-term spikes.
Advertising: If vendor ads are enabled, manage campaign assets, budgets, and performance from your dashboard. Advertising tools may be region-limited, invite-only, or feature-gated while the platform evolves, and performance reporting may update on a delay. We may restrict advertising for accounts that are not fully verified or that have elevated dispute, policy, or trust risk.
Payouts: Connect your payout account, monitor payout eligibility, and track transfers and payout history. This is where you confirm your Stripe Connect account is in good standing and review what has been paid, what is pending, and what is still held against open orders. If required details are missing (identity, tax, bank, or business info), payouts can be paused until the setup is completed. How payouts are calculated and when they are released is explained in detail in the next section.
Store Settings: Update your store profile, branding, policies (shipping and returns), operational settings, and addresses (pickup/return where required). These settings directly affect checkout expectations and post-purchase outcomes—customers rely on them for delivery times, return eligibility windows, and how to contact you. Keeping settings accurate reduces failed deliveries, return disputes, and support escalations.
IV. HOW PAYOUTS ARE CALCULATED AND WHEN THEY ARE RELEASED
Please read this section carefully—it describes how money actually moves so there are no surprises.
When a customer checks out, the full payment is collected by Shopperoll (the platform)—it is not deposited directly into your Stripe account at the moment of sale. The platform holds the funds only until you confirm the order. Your earnings are then sent to your connected Stripe account as a separate transfer (Stripe’s “separate charges and transfers” model). This keeps the platform as the single point of settlement, so that if a refund, return, or dispute happens later, your transfer can be reversed and the customer refunded cleanly.
What you earn (your net): your payout for an order is your item subtotal, minus the Shopperoll platform commission and any refunds issued for that order. Shipping depends on how you fulfill: if you ship manually, you keep the shipping you charged the customer; if you use a platform-purchased label, the platform handles the shipping and label cost and it is not added to your transfer. If the deductions equal or exceed your gross for an order, the net is zero and no transfer is made.
Commission: the platform commission is 5% by default, but it can vary by product category (for example, some categories such as electronics or jewelry are higher, and certain categories may be lower), and eligible stores may receive reduced rates through loyalty tiers. The rate that applies is captured at the time the order is placed. For the authoritative breakdown, see the Fees & Payouts policy.
When the transfer happens: your earnings for an order are released when you confirm your part of the order (after choosing a shipping mode), which you can do as soon as payment is captured. A transfer is created once per store, per order—so in a multi-vendor order, each store is paid its own share independently as it confirms. If a transfer doesn’t complete at confirmation time, an automated backstop run will issue it once the order is eligible. After the transfer reaches your connected Stripe account, Stripe then moves the funds to your bank according to your account’s own payout schedule. Because earnings are released at confirmation, anything you have not yet confirmed (or that is on hold or under review) will not have been transferred yet, so your available balance can differ from your total sales.
Holds, reserves, and negative balances: payouts can be delayed or reduced by verification requirements, reserve windows, pending refunds or chargebacks, and processor settlement timing. If a refund or chargeback is processed for an order that was already paid out, the amount may create an offset that is recovered from your balance or future payouts. We send a payout notification email when a transfer is issued so you can reconcile against your dashboard.
V. ORDER STATUS, SHIPPING STATUS, AND TRACKING
Orders and payments move through clearly defined statuses so you can understand what’s happening at a glance (for example: order created, payment authorized/paid, order PENDING then CONFIRMED, fulfillment not fulfilled/fulfilled, shipment created/in transit/delivered, and refund states, through to a completed/closed order). Your dashboard shows the latest saved state we have for the order, payment, and shipments, based on checkout results, your actions (like confirming and marking shipped), and system events from shipping and payment providers. If an order has multiple shipments, each shipment may have its own status and tracking events even though they belong to the same purchase.
Tracking updates usually come from carrier tracking events. When a label is created, tracking may appear immediately, but movement may not show until the carrier performs the first scan (pickup or drop-off). If tracking is missing or delayed, common reasons include the carrier not scanning yet, a mistyped tracking number, a label that was purchased but not used, or a carrier system delay. If something looks wrong, use Support so we can investigate and help document the timeline.
VI. NOTIFICATIONS AND COMMUNICATION
Shopperoll can send you operational notifications for new orders, fulfillment reminders, return requests awaiting a response, customer messages, policy notices, and payout readiness, verification, or payout-sent updates. Notifications may be delivered by email and in-dashboard alerts, and some preferences can be controlled in Settings. Notification timing can vary and may be delayed if a carrier or payment provider posts events late.
VII. PRIVACY, SECURITY, AND CONTROL
Your Vendor Dashboard contains sensitive business and customer data—orders, customer addresses, payout details, and messages. We use standard security practices such as authenticated sessions, access controls, and protected routes to reduce unauthorized access, and we intentionally keep vendor pages private and non-indexed. Use customer data only to fulfill orders and provide support, consistent with the Seller Terms and Privacy Notice. Do not share your login credentials, use a strong, unique password, and sign out on shared devices. If you suspect unauthorized access or notice activity you don’t recognize (new devices, unexpected orders, or payout changes), change your password immediately and contact Support so we can help secure the store and review recent activity.
VIII. TROUBLESHOOTING
- I signed in but I don’t see vendor tools: You may not have finished opening your store, or your store may not be active yet. Make sure you’re on the correct account and dashboard path, and complete store onboarding. Some tools unlock only after verification and payout onboarding.
- My order doesn’t allow label purchase or shipping actions: Confirm your store verification, payout onboarding, and required addresses (pickup/return) are complete. Some shipping tools are only available after verification or in supported regions. If you ship manually, you can still add tracking. If the order is cancelled, refunded, or on hold, shipping actions may be disabled until the issue is resolved.
- My payout looks wrong: Review the order breakdown: item totals, the platform commission, refunds/returns, chargebacks, shipping label costs (if purchased through the platform), and any holds or reserve windows. Earnings for open orders or orders in a return window have not been transferred yet. If you still believe it’s incorrect, open a ticket so we can review the payout breakdown and related transactions.
- Payouts are delayed or unavailable: Verify your Stripe Connect account is connected and fully verified, and confirm any required identity/tax/business details are complete. Payout eligibility can also be affected by refunds, disputes, reserve windows, negative balances, or processor settlement schedules. Remember that earnings are released when you confirm your part of the order (after choosing a shipping mode), not automatically at the moment of sale. If your dashboard shows a requirement you can’t complete, contact Support.
- I was paid less than the sale price: That is expected—your payout is your net after the platform commission, any platform-purchased shipping label cost, and any refunds. See “How payouts are calculated” above and the Fees & Payouts policy for the full formula.
- A product/listing is hidden, rejected, or flagged: Review listing content for prohibited items, restricted content, misleading claims, trademark issues, or missing required attributes (pricing, inventory, sizing, images). Fix the listing and resubmit where supported. If you believe it was flagged incorrectly, contact Support with the product ID and the reason shown in your dashboard.
- I need to change shipping/return settings: Update Store Settings for your policies, processing times, and operational preferences, and verify addresses (pickup/return) to avoid fulfillment delays and disputes. After changing policies, double-check how they appear at checkout and on your store page so customers see accurate expectations.
- I can’t upload documents or media (verification, listings): Check file size, file type, and connection stability. Try a different browser or device, and disable extensions that block uploads. If the upload fails repeatedly, contact Support and include the file type/size and the step you were on.
- Something looks like a bug or data mismatch: Try refreshing, signing out and back in, and checking from another device/browser. If the issue persists, capture the exact page URL, what you expected, what happened instead, your store ID and any order ID, and the approximate time—this helps us investigate logs and reproduce the issue.
IX. CHANGES TO THIS GUIDE
We may update this guide as the Vendor Dashboard evolves, including when we add new pages, adjust navigation, improve accessibility, introduce new fulfillment or payout tools, or change how certain features behave across devices. When we make significant changes, we may also update related policy pages (Seller Terms, Fees & Payouts, Verification) so expectations stay consistent. Unless otherwise stated, updates take effect when published. If a change affects a critical workflow (for example: returns, payouts, verification, or security), we may provide an in-dashboard notice to help you transition.
X. CONTACT
If you need help navigating the Vendor Dashboard, understanding a status, or resolving a payout question, contact us at engage@shopperoll.com or use the in-dashboard Support / Help experience when available. When reaching out, include helpful details such as your account email, your store ID, the relevant order number, the page URL you were viewing, and screenshots if relevant. Providing the approximate time of the issue and the device/browser you’re using helps us investigate faster.
© 2026 | Shopperoll | All rights reserved.
Effective Date: June 13, 2026